GDEX User Support
For general inquiries and data support questions, please contact the NSF NCAR Research Data Help Desk at datahelp@ucar.edu or through the NSF NCAR Geoscience Data Exchange Help Desk.
Service Level Agreement (SLA)
GDEX DATAHELP provides high-quality support for data-related inquiries, prioritizing UCAR/NCAR staff and U.S. tax-paying people. International users are supported as capacity allows.
- All users can expect an initial response within one working day (Mon-Fri, 9-4 MST).
- For non-curation issues, staff spend up to 30 minutes actively investigating and identifying a solution; this time limit applies only to the effort spent working on the issue, not the timing of the response. System-wide problems may require more time.
- If a solution cannot be found, staff may close or escalate the ticket at their discretion.
Code of Conduct
To ensure a professional and respectful environment, all interactions with staff must comply with UCAR’s Code of Conduct .
- Rude, abusive, or inappropriate behavior is not tolerated.
- Tickets from users who do not follow the Code of Conduct may be closed without an explanation.